Ticket Module Change As discussed

- New Button Require - "Reopen" - to reopen the close issue
- New Button Require - "Escalate L2" - to pass the issue to L2
- New Button Require - "Escalate L3" - to pass the issue to L3
- Log Entry require For Each Transaction 
- At the bottom give the log Button - and based on it log to display.(Columns - Date and Time,User,Action,Remark)