We would like to introduce a new feature in our EPR, with this new feature, you will be able to create a " Service ticket " from Admin Tool > Customer Support > Ticket. Our technical engineer will reach you at your earliest convenience. You can also check the status of your ticket in real-time. We would like to acknowledge your issues with our L1 Support. You may escalate the same to our L2 Support and then if still not satisfied, escalate to L3.