Message 

Vidyalaya's Support Team has always strived to provide you with the highest standards of service. We would like to introduce a new feature in Vidyalaya ERP, with this new feature, Customer will be able to create an " Online Service Ticket " from Admin Tool -> Customer Support -> Ticket. Our Technical Team will reach you at your earliest convenience. You can also check/track the status of your ticket in real-time(Online). We would like to acknowledge your issues with our L1 Support.

If in any case, we have not been able to meet your expectations, the customer may escalate your queries to Vidyalaya L2 Support and then if still, you are not satisfied with service/support, you can escalate to L3 as well, so we can expedite the resolution process.