Ticket Entry Changes
Add 
1. Orggroupid or Organization wise Search
2. Customer Status - Color Code Apply
3. Contact Name - Search and Drop Down type
4. Label to Remove - From Support Time - To Support Time
5. After Save record - Data should not clear and Edit mode Require
6. User Name - Name require instead User Code (Label Change - Support Engineer)
7. Below - History Grid - Label Change - Support Engineer
8. Below - History Grid - Select Option to Direct View the ticket
9. In Edit Mode - Other Then Pending Status - Action Remark Enable Require

Search
Grid - Label Change - Support Engineer
Hyperlink - Edit on Ticket No
Grid - Org Short Name Column
Filter - Advance Checkbox - Details Filter to enable
Filter - Primary (Fromdate, Todate,Ticket Status,Advance Search)
Filter - Ticket Status - Multi Select Require and Default values selected require - Pending,InProcess,Reopen