Ticket Master changes:

- Require button of Reopen, Escalate 2, Escalate 3 and Log Detail in Ticket master screen.
- While Adding any ticket entry at that time this button should disable.
- Reopen and Escalate 2 button enable while ticket status are Closed till that Escalate 3 button also disable.
- Escalate 3 button is enable in closed status and ticket already by "escalate 2"
- Log Detail: Ticket wise log detail should displaying in Log Detail. Log Detail Same as CRM ERP.
- Provide attachment option while adding ticket entry.
- Contact name field should allow only alphabet characters.
- Contact number field should allow only numeric characters.
- For reference, Please verify the attached screenshot.