1.Add Marketing and Kumaril Sir mail ID in Level3 escalation mail.
3.Monthly ticket generation popup in Vidyalaya ERP.
4.Add Your request has been forwarded to Escalation level 2 or level 3 message instead of Updated Successfully to - Your request has been forwarded to Escalation level 2 or 3.
5.Add escalation level in Mail subject Line.
6.Change in escalation sequence(user can not level 3 directly without escalating level2).
7.Need to add issue description in escalation mail.